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Modern, mobile-first chat support

Build a better customer support experience directly within your app. Customize the user experience with our flexible, feature-rich chat API. Make support agents productive day one with our easy-to-use, out-of-box agent dashboard.

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Differentiate your customer support experience

With Sendbird Desk, your developers can completely customize the chat support experience for your customers so they can get answers without leaving your app.

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Healthcare

Provide HIPAA-compliant patient communication and care within your app without having to work with a third-party partner.

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Fintech

Offer a faster and more convenient way for customers to ask questions or seek support with their financial account.

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Quick Commerce

Avoid delivery issues with better in-app communication and coordination between your customers, delivery drivers and support team.

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Healthcare

Provide HIPAA-compliant patient communication and care within your app without having to work with a third-party partner.

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Make chat agents more productive

Automatically route tickets, integrate chatbots, automate common answers, and monitor performance over an easy-to-use dashboard

Customer support Intuitive agent dashboard
Intuitive agent dashboard
Ticketing and automatic-routing
FAQ Bot
Proactive support
Real-time monitoring and reporting
Third-party extensions

Respond to customer questions on popular messaging apps

Provide seamless support to customers whether from your app or through WhatsApp, Facebook, Instagram and Twitter.

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Boost CSAT with a frictionless live chat support experience

Virgin Mobile UAE completely replaced phone and email support with more modern chat-based support using Sendbird Desk.

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“With Sendbird we provide a 100% digital customer support experience for our customers with native in-app chat based interactions. Our customers are more engaged and consistently give us a CSAT score of 5/5.”
Ozgur Gemici, Senior Manager at Virgin Mobile UAE
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Read the case study

Develop and deliver in weeks, not months

Build customer support directly in your app to drive higher end user engagement. Sendbird Desk provides enterprise grade security, compliance and infrastructure to support millions of users concurrently around the globe. Our world class support teams are available to you 24/7. Get started by reviewing our developer resources.
Check out our docs
Android SDK
iOS SDK
JS SDK

Feature-rich chat support widget with enterprise grade security


In-app chat support
Message Types
Share audio, video, images, GIFs
Structured message templates
Media thumbnail generation
Admin messages
In-app chat essentials
Reactions
User mentions
Channel mentions
Unread message count
Mention count
Typing indicator
Read receipts
Delivery receipts
User presence indicators
Push notifications
Flexible developer tools
Sendbird Chat SDK and API
Sendbird UIKit
Advanced messaging
Offline messages
Message translation
Multi-channel support
Customer service channels
In-app chat
Facebook page
Twitter
Instagram
WhatsApp business account
Agent interface
Agent productivity
FAQ bot
Agent status
Quick replies
URL share
Bulk ticket transfer
Agent levels
Ticketing and routing
Ticketing system
Auto-routing
Ticket transfer
Agent level thresholds
Team assignment
Ticket priority
Ticket status
Ticket assignment rule
Priority rules
Ticket management
Related chats
Custom fields
Ticket tags
Ticket search
Assignment logs
Views
CSAT
Ticket automation
Maximum number of active tickets that can be allocated
Automatically changes ticket status over time
Proactive support
Proactive chat
Admin dashboard
Performance Reporting
Summary reports
Team performance
Agent performance
Bot performance
Data export
Admin Controls
Timezone
Working hours
ON/OFF options
Triggered messages
Sensitive chat message deletion
Monitoring
Real-time monitoring
Platform
Integrations
Desk platform APIs
Desk webhooks
Chatbot interface
iFrame ticket sidebar (Third-party extension)
Compliance & Security
SOC 2
ISO 27001
HIPAA/HITECH
GDPR
TLS/SSL
AES256 encryption

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